Customer Service

Orders

Can't find what I am looking for?

If you know exactly what you are looking for, please use our "Search" function located in the top right hand corner of this page and enter the details of what you need.  Our search engine will come back with suggestions. Or browse through our product categories located on the left hand side of each page. If you need assistance or further information please do not hesitate to contact us.

I am not in the US, UK, Australia or New Zealand. How do I order?

If you live outside of the USA, UK, Australia or New Zealand and are trying to order from this website, please contact us to discuss your requirements and obtain a shipping quote. You can also complete the form in the contact us area with details of what you are trying to purchase, how many of each item and your address and we will email you back a shipping quote, and can process your order directly.

What is in my shopping cart?

You can click on the shopping cart icon on the top right hand of the page to view the items in your cart at any time.  Add or remove items from the cart and keep browsing until you are ready to complete your order.  If you need assistance or further information please do not hesitate to contact us.

How can I tell if my order has processed successfully?

You will receive an email confirming your order.  If you do not receive this then there has been a technical problem. Please try again or contact us.  We will contact you if there are any problems so unless you hear from us - expect to see your delivery within five working days!

Need your gift wrapped?

The gift of sleep is a wonderful thing and we are delighted to make your gift as personal as possible.  Please state your personal message in the box for additional information on your order so we can handwrite this into a card for the recipient of your gift.  Please don’t forget to give us their name and address for delivery.  If you need assistance or further information please do not hesitate to contact us.

Forgotten User Name and/or Password?

Please email us your name and address and we will remind you of your login details by email.

Change password?

Please log on using your username and current password. Select "Change Password" and then enter your new password.